Saint Thomas Health launches virtual clinic

As published in Nashville Post, December 16, 2016

By Staff Reports


Health care provider teams with Seattle-based telemedicine entity on 24/7 platform

Saint Thomas Health officials announced Friday morning the launching of a 24/7 virtual clinic, an offering believed to be the first of its type by a Davidson County-based health care entity.

The virtual clinic, for which STH is not disclosing a cost to get operational, is called Saint Thomas Health On Demand and will allow patients to receive care from any Tennessee locale using a smartphone, tablet or computer, according to STH officials.

For a flat fee of $49 per use, patients will be able to receive virtual urgent care services any time of day or night, including diagnosis, prescriptions and opportunities to schedule follow-up appointments at any Saint Thomas Medical Partners (STMP) location in Middle Tennessee.

Saint Thomas Health On Demand, an extension of the Saint Thomas Health network, will helps current STH patients stay in-network for continuous care and assist new patients in connecting to a STH provider after a virtual visit.

“Listening to our patients, we continue to ask ourselves how we can bring Saint Thomas Health closer to home,” said Fahad Tahir (pictured), STMP president and CEO. “In addition to our physician practices in neighborhoods and communities across Middle Tennessee, we are pleased to offer an online tool providing even easier access to health care for our patients without ever having to leave their home or work.”

Saint Thomas Health On Demand is built upon a virtual clinic platform created by Seattle-based telemedicine provider Carena Inc. The platform includes software, staffing and operations services, and is fully integrated into Saint Thomas Health’s clinic-based care delivery system.

Terms of the deal with Carena are not being disclosed.

Of note, Nashville-based venture capital entity Martin Ventures is an investor in Carena.

Patients can access Saint Thomas Health On Demand starting today at 10 a.m.

STH is a part of Ascension, which bills itself as the nation’s largest Catholic and nonprofit health system.


Jordan Lipson